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Privacy Policy

How FoliaBound collects, uses, and protects your personal information.

Last Updated: January 1, 2025

FoliaBound ("we," "us," or "our"), located at 3418 Worley Avenue, Lynchburg, Virginia 24504, operates the website www.foliabound.online. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or contact us about our gardening services. Please read this policy carefully. If you do not agree with its terms, please discontinue use of the site.

1. Information We Collect

Information You Provide Directly

When you contact us through our website's contact form, email, or telephone, we may collect the following information:

  • Your full name
  • Email address
  • Phone number
  • Mailing or property address (if relevant to a service inquiry)
  • The contents of any message or inquiry you send us
  • Any additional information you voluntarily provide

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

  • Your IP address and approximate geographic location
  • Browser type and version
  • Device type (desktop, mobile, tablet)
  • Pages visited and time spent on each page
  • Referring website or search terms that brought you to our site
  • Date and time of your visit

This information is collected using standard server logs and may also be gathered through cookies and similar tracking technologies (see Section 5 for more details).

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and provide the services you request
  • To prepare and deliver estimates, proposals, and service agreements
  • To schedule consultations and service appointments
  • To communicate with you about your project, including updates and follow-ups
  • To send occasional information about our services if you have opted in to receive it
  • To improve our website's performance and user experience
  • To comply with applicable legal obligations

We do not use your information for automated decision-making or profiling.

3. Sharing Your Information

FoliaBound does not sell, trade, or rent your personal information to third parties. We may share information only in the following limited circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website or conducting our business, such as website hosting providers or email services. These parties are contractually required to keep your information confidential and may only use it for the specific purpose of providing services to us.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to a valid request from a government authority, such as a court order or subpoena.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business assets, your information may be transferred to the acquiring party, subject to this Privacy Policy.
  • Protection of Rights: We may disclose information when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of FoliaBound, our clients, or others.

4. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, or as required by law. Client contact information and project records are typically retained for a period of seven years following the last service provided, consistent with standard business record-keeping practices in Virginia. You may request deletion of your information at any time (see Section 7).

5. Cookies and Tracking Technologies

Our website may use cookies — small text files stored on your device — to improve your browsing experience. Cookies help us remember preferences and understand how visitors use the site. We use the following categories of cookies:

  • Strictly Necessary Cookies: Essential for the website to function correctly.
  • Analytics Cookies: Help us understand how visitors interact with the site, enabling us to improve it. These do not identify you personally.

You can control cookies through your browser settings. Disabling cookies may affect certain functionality of the website. We do not use cookies for advertising or to track you across other websites.

6. Security of Your Information

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. Our website uses HTTPS encryption for data transmitted between your browser and our servers. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: You may request a copy of the personal information we hold about you.
  • Correction: You may request that we correct inaccurate or incomplete information.
  • Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
  • Opt-Out of Communications: You may opt out of any marketing emails by following the unsubscribe link included in those emails, or by contacting us directly.

To exercise any of these rights, please contact us using the details in Section 10. We will respond to verified requests within 30 days.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to remove that information.

9. Third-Party Links

Our website may contain links to third-party websites for reference or convenience. These websites have their own privacy policies, and FoliaBound is not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us Regarding This Policy

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal information we hold about you, please contact us: